Delivery and payment
We deliver orders within Ukraine exclusively via Nova Poshta, excluding temporarily occupied territories and locations not served by the carrier.
Order processing and dispatch: 0–1 business day. We process orders Monday to Friday. Orders placed after 16:00 Kyiv time, on weekends or public holidays are processed starting from the next business day.
Transit after dispatch: approximately 1–3 business days. The estimated total delivery time, including processing, is 1–4 business days. For orders placed after 16:00 or on non-business days, this period starts on the next business day.
Payment methods
- Payment for the order is made in the national currency of Ukraine — hryvnia.
- Online payment by bank card through the WayForPay payment service.
- Payment upon receipt of the order — in cash or by bank card at a Nova Poshta branch or during address delivery by courier.
Alcoholic beverages are handed over only after the recipient's legal age has been confirmed.
Delivery methods
We deliver exclusively within Ukraine to locations served by Nova Poshta, excluding temporarily occupied territories. Available options:
- delivery to a branch;
- delivery to a parcel locker;
- courier delivery to your address.
Delivery is paid separately by the customer. The final amount depends on the parcel details, destination and delivery method and is determined by Nova Poshta’s current rates.
Alcoholic beverages are delivered exclusively to recipients aged 18 or over. Recipients must present proof of age upon request when receiving their order.
IMPORTANT
- We provide payment and accounting documents in accordance with the requirements of the current legislation of Ukraine.
- When receiving the order, be sure to check the completeness of the order, the integrity of the packaging, the condition of the goods, and their conformity with the order in the presence of a carrier employee or courier.
- If damage to the goods, incomplete contents, or a discrepancy with the order is found, refuse to accept the shipment and notify the Seller by phone:
+38 093 566 83 82
If you have refused to accept an order that has already been paid for because the goods are damaged, items are missing, or the goods do not match the order, please contact us. Once the grounds have been confirmed, we will provide a replacement or a refund in accordance with our return policy.
We refund the payment on the day the contract is terminated. If we cannot refund it that day, we agree a refund date with the buyer — no later than 7 calendar days from the date the contract is terminated.
If the order is paid upon receipt, no payment is made for a shipment that the Buyer refuses to accept due to detected damage, incomplete contents, or a discrepancy with the order.